FAQs
Below is a list of the most commonly asked questions customers ask Top Gear…
- How do you ensure that Top Gear recruits the right people with the necessary skills to meet the demands of a client with specific requirements within a warehouse?
- A. We have our own unique system which enables us to access data and information at the click of a button. Using this system enables us to carry out candidate searches, matching skills which are required by the customer. We also have a company policy of using staff that have at least two years traceable work history and making sure that the work history has a reference to support it. At formal interview stage we also provide an aptitude test for every candidate to make sure that they have the relevant understanding of basic English. We also work closely with Immigration to make sure that all laws and procedures are followed to make our business and your business safe.
What processes/procedures do you have in place if a temporary worker fails to show for work?- A. Should a member of staff not report to a shift, Top Gear will have a similar member of staff on a standby system. Every candidate on a standby system will be notified of a possible shift should a candidate fail to report to work. Top Gear operates a 24 hour on call mobile which is contactable at any given time. This enables our dedicated consultants to work towards a replacement if a temporary member of staff fails to show. It also enables us as a company to work with your business as closely as possible, providing a greater level of understanding and communication, so we can both strive towards the same goal.
- How does Top Gear ensure it is legally compliant in relation to tachographs, infringements and driver hours?
- A. Our computer software is designed specifically for the driving recruitment industry and has a specific tachograph section that monitors when they need to be returned by the driver. It is easy to use and clearly pinpoints offenders. We can also identify at the time of booking whether the shift will be on an analogue or digital unit. We can attach infringements to the driver record so we can manage the driver in relation to repeated offences and outline to the driver where he is going wrong. When we input the drivers hours for payroll, we separate the driver hours and POA and run reports to ensure the drivers are legally compliant in relation to the RTD.
- Do you develop the driver's skills in any way to improve service and efficiency to clients?
- A.
As a business we invested heavily to ensure our drivers are of the highest standard.
We employ two full time driver trainers who are responsible for ensuring that we continue
to provide the best quality drivers. Having access to our own driver trainer enables us
to manage tacho infringements better as we coach the driver on a one-to-one basis. We
can also carry out any training you feel necessary such as SAFED and Winter Driver Training.
Having a close working relationship with the clients enables us to carry out annual driver refreshers which can consist of going through health and safety procedures, paperwork compliance and most importantly, an annual driving assessment which ensures that the driver is up to company standard. All of these services are free of charge, all we need is the use of a vehicle.
For example, working closely with a particular client, we have been able to reduce tachograph infringements on-site to under 0.25 points per chart which billed over 50,000 HGV working hours in 2009. We are aiming to help reduce this further in 2010. The same client had more than 15 months where there were no incidents of drivers losing time. They agreed it was due in part to Top Gear's annual driver assessments and pre-observational checks both remotely and face-to-face. The training ensures that drivers carry out all their checks before their shifts, improving efficiency as well as health and safety.